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Bluejeans AI for "Smart Meetings"

Project: AI integration

Role: Principle UX Designer on AI integration with Desktop

Bluejeans is a visual collaboration and communication platform. The main focus is large meetings, with document sharing, texting and presentations. As part of Verizon's strategy of creating "Smart Meetings" we built our own AI that would enhance communication by providing key insights from collected meeting, call and chat data.

Considerable time was spent researching current AI tools and functions with AWS and Llama, as well as partnerships with Chat GPT. For this phase of the project, we opted to create and train our own AI, that would be tasked with taking meeting recordings, and providing a variety of ways to present the data, depending on the query to the AI. We also extensively user tested our user base to learn what aspects of AI integration they would find useful.

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AI was integrated into Bluejeans directly. A visual design system of icons and animations would blend AI functions into Bluejeans menus and navigation. This enabled the customers to simple select an action they wished to take, without directly prompting the AI to begin the task.

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Our AI could also appear in the Bluejeans "Side panel" by selecting the "Denim AI" function in the top menu ribbon. This allowed our AI to prompt the user about what task they wished to accomplish. Initial functions were Summarize a meeting, Summarize a chat, Compose a message.

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I utilized the previous work from the Bluejeans Calling Widget to establish the UX for the AI widget. This allowed the AI Side Panel to "snap" out of the app and transform into a separate multitasking widget. This enabled to user to have the ai functions available on another screen, or separate from the Desktop Bluejeans application. This also allowed us to utilize the desktop notification system and a new Widget notification system.

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The widget itself had several "modes" that would call the AI to perform specific tasks. The customer would have the AI summarize a meeting or conversation using a search field or specifying the date of the meeting. The other options were "compose" allowing our customers to create a configurable paragraph of text to place into a SMS, email or post. Additionally, the user could chat with the ai and ask questions related to the meeting or call.

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Generate chat/call/meeting summaries based on user's
• Chat History
• Meeting recordings
• Call recordings

The AI summary feature saves time, increases productivity and enables better decision-making by providing key insights. topics of discussion, and action items associated with people.

Generate a message with a text prompt that is relevant, accurate and tailored to the user's needs. Additionally the user can change the tone and length of the result.

This feature saves time and effort by automating the process of drafting messages, allowing users to communicate more effectively and efficiently.

Bluejeans AI for "Smart Meetings"

Generate chat/call/meeting summaries based on user's • Chat History • Meeting recordings • Call recordings The AI summary feature saves time, increases productivity and enables better decision-making by providing key insights. topics of discussion, and action items associated with people.

Generate chat/call/meeting summaries based on user's
• Chat History
• Meeting recordings
• Call recordings

The AI summary feature saves time, increases productivity and enables better decision-making by providing key insights. topics of discussion, and action items associated with people.